Privacy Policy

Last updated: May 2026

1. Who we are

NetConn Pro ("we", "us", "our") provides connectivity, IT, and security services to residential and business customers across the UK. We are the data controller for the personal data described in this policy.

Contact: [email protected]  |  +44 7706 943666

2. What data we collect

When you use our contact or enquiry forms, we collect:

• Full name
• Email address
• Location (town or region)
• Any information you include in your message

We do not collect payment card data, government ID numbers, or sensitive personal data through our website.

3. How we use your data

We use the information you submit to:

• Respond to your enquiry or service request
• Prepare a quote or proposal for the services you need
• Communicate with you about your project

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal basis

We process your data on the basis of legitimate interests (responding to your enquiry) and, where applicable, contractual necessity (fulfilling services you have requested). We may also rely on your consent where you have explicitly opted in to communications.

5. How long we keep your data

Enquiry data is retained for up to 24 months from last contact. If we enter a service contract with you, relevant records are kept for the duration of the contract and up to 6 years thereafter in accordance with UK legal and accounting requirements. You may request deletion at any time (see section 7).

6. Data security

Contact form submissions are transmitted securely and processed through our internal workflow systems. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure.

7. Your rights under UK GDPR

You have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request deletion of your data where there is no legal reason to retain it
• Restriction — ask us to limit how we use your data
• Portability — request your data in a portable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

Our website does not currently use tracking cookies or analytics cookies. We may use essential session behaviour only. If this changes, this policy will be updated and we will seek your consent where required.

9. Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact us

For any privacy-related questions, contact us at:
[email protected]
+44 7706 943666